My thoughts on the SNL Skit, this can be used as a guideline for us technicians. As read in the book, it is never a good thing to talk down on your customers. As a result, you and your employers might get some backlash on your services to the customers. As a Support Technician, it is your job to help the customer and make them feel comfortable.
As for the movie, I believe that most of us older generation will have to face the fact that technology is playing a big part in our lives now. Times have changed and we, the old generation, has to face it.
There were a few point in the movie that I thought I could relate to. One being the ability to multi-tasking. I know for a fact that I do that a lot of times when I'm on the computer. And at some point when doing a essay, I would write a good 3-5 paragraph but would find out that each of the paragraphs don't match the other ones before that. Because of the evolution of technology, our successors don't understand what we've been through and how difficult life was when we were at their age.
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